Painful Online Shopping Experience

<p>Takealot.com convenient online shopping experience!!? Never heard of it. I ordered a birthday gift for a friend on the 12th of June 2017. The item arrived with defect(it happens, I acceppted that) but once I logged a return the real issues started surfacing. They collected the item and first had to do a test in order to see if it was eligable for a return, it was(obviously because I am not a ********). They sent me a replacement but yet another item with defect(Exactly the same as the previous defect). By now the birthday had come and gone and I looked like a complete idiot. The parcel(which they promised every single day they would collect since I logged the return) is still sitting with me. I have lost 6 days that I was unable to leave the office because "a collection was scheduled", this is a problem as I need to go out in order to earn an income; I make no money sitting in the office all day. So I am now sitting with an item with defect, no refund or a clue when this will be solved. All I ever got were automated e-mails and sms's, also try finding the contact details in order phone these guys! I will never shop at takealot.com again and will for as long as I can encourage people not to do so either. I will share my painful experience at every single oppertunity I can get, I am done!</p>