1 reviews | Active since Feb 2016
Paid orders Cancelled!
After placing my order on Friday and making an EFT payment for it the very same day, I was informed that the payment could take up two days to reflect. The funds however reflected the very next day Saturday. The funds were allocated and the orders CONFIRMED with an estimated date of delivery. Today (Monday) I receive an email advising me that my orders has been cancelled because they are out of stock. How do you CONFIRM an order and then cancel it because there isn't any stock available??. My friend who made the same order exactly the same time selected COD method of payment and guess what her order arrived before mine even though no payment was received from her when placing the order but me being a paying clients order gets cancelled??<br> <br> I find this completely unacceptable and would like someone to investigate as to how this could have happened. The products are still available on the website but at a different rate. I however do not think that i am responsible for this as my payment has secured my order. I would like a resolution to this matter within 24 hours, if not resolved i will be taking this further!
We are terribly sorry that your Unbox orders were cancelled after our stock sold out. Thank you for taking our complaints teams call today and allowing us to explain our Unbox Terms and Conditions to you.
We appreciate your willingness to allow us to inform you about what has occurred. We are always working on improving our systems and processes and we have acknowledged your feedback.
As per your request, your cancelled orders has been credited to your Takealot profile and these funds will be refunded to your bank account shortly.
Regards
Takealot.com
We are terribly sorry that your Unbox orders were cancelled after our stock sold out. Thank you for taking our complaints teams call today and allowing us to explain our Unbox Terms and Conditions to you.
We appreciate your willingness to allow us to inform you about what has occurred. We are always working on improving our systems and processes and we have acknowledged your feedback.
As per your request, your cancelled orders has been credited to your Takealot profile and these funds will be refunded to your bank account shortly.
Regards
Takealot.com
