Paid order lost at Takealot Cape Town Warehouse

Takealot — Paid order lost but I was NOT informed at all My parcel, order number ***1, was not delivered on the said date of delivery, which is the 3rd of November 2020. Takealot did not even bother to send a message or call me to update me what the problem is. I had to take the effort myself and call from one number to another until I had to discover that my parcel was lost at the Cape Town warehouse. How so? Are there no policy and procedures in place? Are client parcels not guarded and taken care of? I am busy with an urgent project I need that parcel as in yesterday. The level of service is extremely poor and very concerning, this will definitely be my last use of placing orders with takealot or referring anyone to it. I request urgent attention to my matter, I cannot wait for more days for another replacement that will be lost again at the warehouse. I suggest an immediate refund be paid back to me so I can purchase the product from a much more trusted and reliable store. This is unacceptable and very poor service especially from a well known company like takealot!!!