Paid in full for Smeg Kettle but still not received – Takealot’s packing error acknowledged but no resolution after days

Order Number: *** Date of Purchase: 26 May 2026 Product: Smeg 1.7 Litre 3D Logo Kettle

Good day, On 26 May 2026, I placed and fully paid for an order on Takealot.com that included a Smeg 1.7 Litre 3D Logo Kettle. On 29 May 2026, I received an email from Thuraiyah.H at Takealot confirming that the kettle was missing from my order due to a packing error at their warehouse. They apologised and offered to either send a replacement or process a refund/credit. It is now several days later and I have still not received the kettle, nor has a replacement been dispatched. I have also not received any refund or update on my order. I have paid in full for an item that Takealot themselves admit they failed to deliver. This is extremely poor service. I should not have to chase Takealot for an item I have already paid for, especially when they are fully aware of their own mistake. I request the following resolution urgently: 1. Immediate dispatch of the Smeg 1.7 Litre 3D Logo Kettle at no extra cost to me, with tracking details provided today. 2. Or, a full refund of the amount paid for the kettle immediately. I have been patient, but this ongoing delay is unacceptable. Please resolve this matter without further delay. Thank you.