NN
Nankie N
1 reviews | Active since Oct 2012
13 Nov 2015, 14:33
paid in full but no delivery
On Monday 09/11/15 I ordered a fan online with [URL Removed] & paid for it in full & received confirmation that it would arrive on Thursday 12 / 11 / 15 & today is Friday 13 / 11 / 15 & it hasn't arrived yet. I contacted Mr delivery & was told they haven't received it yet either so I contacted [URL Removed] & was told it hasn't been processed yet meanwhile they confirmed receipt of payment. I was arrest told the only way I can request a refund is by sending the product back but how can I if I haven't received anything yet. I'm disgusted at the service given to fully paying customers & will not order anything from them again!
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takealot.com's replyOfficial
13 Nov 2015, 16:18Hello Nankies,
We understand why you're upset with this situation and that an apology doesn't make up for the bad experience you've had. We would still like to try and make this up to you by getting this situation resolved as quickly as possible. We've instructed our complaints team to get an update on the whereabouts of your parcel and to investigate what has caused the delay. They'll be in touch with feedback as soon as possible and will confirm how you'd prefer to proceed with this order and assist accordingly.
We kindly ask for a little bit of time to get in touch with the relevant departments after which our team will be in touch with you.
Sincerely,
takealot.com
We understand why you're upset with this situation and that an apology doesn't make up for the bad experience you've had. We would still like to try and make this up to you by getting this situation resolved as quickly as possible. We've instructed our complaints team to get an update on the whereabouts of your parcel and to investigate what has caused the delay. They'll be in touch with feedback as soon as possible and will confirm how you'd prefer to proceed with this order and assist accordingly.
We kindly ask for a little bit of time to get in touch with the relevant departments after which our team will be in touch with you.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 16:18
Official
Hello Nankies,
We understand why you're upset with this situation and that an apology doesn't make up for the bad experience you've had. We would still like to try and make this up to you by getting this situation resolved as quickly as possible. We've instructed our complaints team to get an update on the whereabouts of your parcel and to investigate what has caused the delay. They'll be in touch with feedback as soon as possible and will confirm how you'd prefer to proceed with this order and assist accordingly.
We kindly ask for a little bit of time to get in touch with the relevant departments after which our team will be in touch with you.
Sincerely,
takealot.com
We understand why you're upset with this situation and that an apology doesn't make up for the bad experience you've had. We would still like to try and make this up to you by getting this situation resolved as quickly as possible. We've instructed our complaints team to get an update on the whereabouts of your parcel and to investigate what has caused the delay. They'll be in touch with feedback as soon as possible and will confirm how you'd prefer to proceed with this order and assist accordingly.
We kindly ask for a little bit of time to get in touch with the relevant departments after which our team will be in touch with you.
Sincerely,
takealot.com