Paid for shipping, promised delivery by 2pm

Hi there,<br> <br> I placed an order yesterday for an ipad cover, which I needed today. I paid R70 shipping fees to ensure that I received the order today (as I had a similar issue with a Takelot delivery last week).<br> I received a call at 11:34 this morning to ask whether the package could be delivered by 2pm today.<br> By 3pm, the order still hadnt been delivered.<br> I called the call centre at around 15:10 and a consultant said she would contact the branch and call me back within 15 minutes (I havent received a call back from her yet).<br> I called in again at around 15:40 and a consultant managed to get hold of the branch and they said they could deliver by 6pm.<br> The delivery address is my work address, no one will be here at 6pm!<br> Why do you have the option to pay for express delivery, and also call to set an expectation for 2pm for the package to arrive only to disappoint your customers.<br> This is the second time in a week that Takealot have completely messed me around. <br> I would like to be reimbursed for the shipping and would like someone to sort out both the Takelot and Mr D call centres because they have useless consultants who seldom call the client back when promised.<br>