Paid for products which were returned and take a lot disappeared on me.

I bought two Klingshield Mirror Cool Window Film - 1.5m x 5m. I received them and started with the first product applying to my windows. They looked good I told my wife that this doesn't look like a 5% visibility. Then the following morning I app**** the Seco d product it looks totally different and visible so everybody can tell that I got two different products. I took pictures a lot of them and I spoke to two take a lot members they gave me their emails to send the pi ture so that they can assist. But both of them came back and asked me to log a return.... But how can I do that is the product can't be returned after I have app**** to my windows and the papers are cut up?. Well I logged a return. They came to fetch it. They made me remove them from my windows and they left. It's the second day today and I haven't received a confirmation that take a lot has received my staff. No o e is contacting me. How can they do this to their clients. It's heartless and painful to know that you aren't getting your money back and it's not your fault