PAID FOR ITEMS - NON DELIVERY AND NO FEEDBACK

I ordered and paid for dog food, bed and mattress total value R1900 on Thursday the 13th of August. Your website and email confirm the items will be delivered within 24hours. However nothing has been delivered up to 18h00 on the 17th. Called your call center to query three times today - only response I received is an email confirming a service call has been logged. No resolution nor concrete feedback as to WHEN this order will be delivered. Call center agents simply put the phone down in your ear if you ask for more specific feedback. <br> Please refund my money to me immediately as you confirmed receipt of money but refuse to deliver items or confirm exactly when items will be delivered. It is better to drive to the nearest pet store to buy your items and collect immediately. <br> Total indifference from staff and very bad attitude - sorry, we will patch you through to the call centre - but unfortunately they have all knocked off work. Not our problem.