PAID for goods, But Now Take a Lot can't find it

To whom it may concern, <br> <br> The email serves as a formal communication to make you aware of the bad service that I have received from TAKE A LOT. I am highly upset seeing that I called on numerous occasions to confirm if my product was received it was confirmed via email and telephonically that my product is ready to be collected at the warehouse in Montague gardens, and to my surprise no product could be found, <br> <br> I then spoke to Zulpha Moyce.at the call centre to determine what went wrong and why my package was not there after I drove R200 petrol (+ Time) and then your unfit manager (Luciano Radun) at the call centre want to offer me a R100 credit, which I need to use at your company which the chances is that I will receive the same ****py service. <br> <br> Should I NOT have my package I will escalate this matter to the OMBUDS man. According to Law this is not TCF \treating customers fairly"if you were not aware of it. As I have PAID for my goods"