1 reviews | Active since Feb 2012
Paid for express delivery, still no delivery
I ordered my goods yesterday(26/11/2015) and opted to use express delivery service so that I can ensure that my goods are delivered today(27/11/2015), but i still have not received my goods. A lady phoned me in the morning to confirm that i will receive my goods today, and i phoned back four times to follow up at different times, and at each time i was promised that my goods will be delivered, but i still did not receive anything. i thought the whole point of advertising and making people pay for a service is for you to ensure that you are capable of offering the service? this is an epic fail on Takealot's side and you are not meeting your customers needs. i am disgusted by the lies your call center staff/delivery company call center stuff tells.
When you pay for an express delivery we expect the delivery to take place as promised and we apologise for not ensuring that this happened. We've assigned this complaint to our complaints team to address with the agents who initially assisted you when you called to query your delivery. They'll find out if the necessary escalation process was followed and if not they'll take the necessary corrective action. They'll also liaise with our order fulfilment team to make arrangements for your delivery to take place as soon as possible and will ensure that your shipping fee is refunded back to you.
We sincerely apologise for the below par experience you've had with this order. Our team is back in at 9am today and will be in touch with you to assist with this matter further.
Sincerely,
takealot.com
When you pay for an express delivery we expect the delivery to take place as promised and we apologise for not ensuring that this happened. We've assigned this complaint to our complaints team to address with the agents who initially assisted you when you called to query your delivery. They'll find out if the necessary escalation process was followed and if not they'll take the necessary corrective action. They'll also liaise with our order fulfilment team to make arrangements for your delivery to take place as soon as possible and will ensure that your shipping fee is refunded back to you.
We sincerely apologise for the below par experience you've had with this order. Our team is back in at 9am today and will be in touch with you to assist with this matter further.
Sincerely,
takealot.com