Paid for an item and never received it!

I have been a loyal Takealot customer since 2008 but I will never use them again. I paid for a Toshiba 1TB hard drive on a daily deal using eBucks and Instant EFT (only because the Takelot website wouldn't allow credit card payments). The payment was never confirmed by Takealot (although it was taken off my account) I followed up numerous times with Takelot and was told not to worry. By that Sunday night my order had been cancelled because \payment wasn't received"despite me forwarding the proof of payment requested by Takelot on Saturday. By the Monday the payment was finally acknowledged but by then I was told I could only get a refund as the item was sold out! I have been up and down and when I ask for the matter to be escalated I am not given any answers. This is pathetic customer service. All I want is the item I initially paid for"