GH
Gemma H

1 reviews | Active since Jul 2014

02 Jun 2015, 18:46

Paid extra for one day delivery and got nothing

I have had a few problems with Takealot lately but what has pushed me over the edge is that I paid extra for a package to be delivered on the same day and I didn't receive it.<br> <br> I then get a call the next morning to see if I received it. I told them I hadn't received it so they said it would be delivered today...Guess what I still don't have my package. To top it all off they haven't once rep**** to any of my emails to them about this matter and when I call their number it honestly just rings and rings with no answer.<br> <br> Worst customer service I have ever received. Kalahari should have stayed as their own entity because this merger has dragged them both through the mud.

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Replies (1)
takealot.com
takealot.com's reply02 Jun 2015, 21:47
Official
Hello Gemma Humboldt,

Shopping with us should be a simple process of placing your order & receiving your delivery & we apologise that this hasn't been the case for you. We also realise that the lack of response to your e-mails has just added fuel to the fire & we'll make sure this is addressed with our customer service team. We'll instruct our complaints team to get the matter sorted out as soon as possible when they're back in tomorrow morning & we'll also make sure you're credited for the special delivery fee.

Sincerely,
takealot.com