1 reviews | Active since Jun 2010
Paid Double
highly disgusted. Bought something online for R235 incl delivery. Told that the goods would be delivered on friday the 27th November. was then told on the 26th that the goods would be delivered that day. But I was elsewhere that day. had to reschedule my entire day. to my disgust takealot were a no show. Now my friday was *****ed as i had to reschedule my friday. drove out specially on friday to midrand to receive the delivery.. let me now make you aware that a return trip to midrand from my place of residence costs me about R200.. In travel costs if not more. Guess what... They have the incorrect goods... another day wasted. So .. guess i was really messed around. I emailed takealot asking them how they will compensate me as now effectively the goods cost me R435.. double the price... They rep**** as follows
We understand that you've been inconvenienced by this mistake and that saying sorry doesn't make up for the bad experience. The nature of our business unfortunately allows for slip-ups like this to occur. This is however not an excuse and we take full responsibility for missing delivery and sending you the incorrect item. We've assigned this matter to our complaints team to address with the responsible departments in the morning. They'll confirm where this went wrong on how we're able to turn this experience around with you.
We kindly ask that you allow us some time to go over the details of this matter in the morning after which we'll be in touch to address it with you.
Kind Regards,
takealot.com
We understand that you've been inconvenienced by this mistake and that saying sorry doesn't make up for the bad experience. The nature of our business unfortunately allows for slip-ups like this to occur. This is however not an excuse and we take full responsibility for missing delivery and sending you the incorrect item. We've assigned this matter to our complaints team to address with the responsible departments in the morning. They'll confirm where this went wrong on how we're able to turn this experience around with you.
We kindly ask that you allow us some time to go over the details of this matter in the morning after which we'll be in touch to address it with you.
Kind Regards,
takealot.com