Pages missing in textbook

<p>I ordered by textbook from takealot. After receiving the book within 2 days I eagerly started by studies and discovered 33 pages missing in my book. I contacted the publisher (LexisNexis) who told me to contact takealot. Takealot informed me that I had to report the missing pages witin 3 days to be able to receive a new book (as if a student reads throught the textbook within 3 days!). I then had to write a email to them and now I am waiting. The exams are approaching and I need to wait...... Just wondering where the quality control went wrong in between Lexis Nexis and Takealot? Is it really fair practise to keep the client responsible for failed quality control? Does this mean that I can keep the publisher and bookseller responsible for missing knowledge on my exam paper?</p>