Package worth R6800 delivered to someone else!

<p>Dear Takealot / FedEx,</p> <p>I write this review not to shame you, but rather to enable you to take the necessary actions to prevent similar mistakes in future. I also don't believe that any of you are solely accountable for what has happened, and therefore I will be addressing this review to the both of you.</p> <p>So, I recently ordered a laptop from Takealot for R6799. The laptop was scheduled to arrive within 5 working days. Two days after ordering, I received an SMS saying that FedEx would be delivering the laptop within the next two days. The SMS also said that I would be required to present an ID upon delivery. Something I would completely agree with, considering the worth of the package.</p> <p>On that that same evening around 20:00 I received a call (which I was unable to take) as well as an SMS from someone I didn't know. The SMS read: "Please contact me urgently." The word Takealot as well as my order didn’t even come to mind considering the fact that it was already long after normal working hours.</p> <p>Later that night, around 23:00 I received a mail from Takealot saying that the laptop had been delivered to me. I instantly rep**** in shock knowing that I had not received a laptop!</p> <p>The next day, the unknown number with the missed call and SMS turned out to be someone in my neighbourhood I didn't even know. The laptop had been delivered to his house that afternoon and into the hands of his children – who had by now partially opened the package (as one would expect).</p> <p>My plan is today to pick up the package from the house of the Good Samaritan who happens to have the integrity to have phoned the rightful owner of the package. For both your sakes, let’s hold thumbs everything inside is still intact.</p> <p>As for Takealot and FedEx, I regard you both to be irresponsible and reckless. I regard Takealot to be irresponsible for using a courier like FedEx. I regard FedEx as reckless for allowing the delivery of a R6800 package to (1) the wrong address, (2) without verifying the ID of the recipient and (3) without once picking up the phone to arrange delivery with the recipient.</p> <p><br />I am gravely disappointed… to say the very least!</p> <p>Takealot Order Number: ********** </p>