DM
Danica M

1 reviews | Active since Sept 2012

26 Sept 2016, 11:40

Package taking longer than it's supposed to

<p>I put an order into takealot on Friday 23 Setpember that included a present. I even put 2 orders in so that the items that were not in stock (delivered 3-5 working days) would not interfere with the item that I needed more urgently as the other items were in stock and available for delivery. Now I looked at my confirmation email and all of a sudden I will only be getting my delivery on Tuesday the 11th of October. This is actually before the other delivery with the out of stock items which is scheduled for the correct amount of time. If I had know my delivery would be taking so long I would have gone to the shops. This is completely unacceptable.</p>

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Replies (1)
takealot.com
takealot.com's reply26 Sept 2016, 19:02
Official

Hello Danica18,

We sincerely apologise for the delay in delivery of your order.

Thank you for taking our teams call today and granting us the opportunity to clarify the details that caused the delay.

We have requested more information regarding the expected delivery of the affected item and we will reach out to you with feedback as soon as we receive a response.

Thank you for your time and patience.

Regards
Takealot.com