PACKAGE INCOMPLETE

On the 2nd of January I ordered 5 items from takealot. Those being a queen size inner, 6 piece bathroom set, 3 piece bathroom mat set, 200 airfryer paper and an andowl wireless smart body weight fat scale. The 9th I got a message that my thing are ready for pickup and I get four items, not noticing that it's not 5 items as I ordered 5 items. Last night I decided to open my packages and to my surprise I DIDN'T GET MY BODY WEIGHT FAT SCALE, this item I paid R278 for and I wasn't given what's due to me. Today I decide to go to the takealot pickup point and the lady that helped me just told me to log a complaint. She didn't even try to check on their system if what's on my phone correlates with what's on their computer and then luckily a gentleman came to my rescue. He checked the system and found that it shows its been delivered. He then asked if it wasn't in any of the boxes given to me and I rep**** no to him. He then said I should log a complaint with customer service. So then I go on the app and see where I can complain and that's not accommodated for. I got online trying to get a phone number to call and an answering machine answers with options of what I would like to be helped with and I press the number for the option given, the phone then goes silent no consultant answers. So now I'm super upset at the fact that I didn't get a service I paid for, wasn't given the help I expected at first from the lady at the pickup point, nowhere to complain on the app and your number is bogus. How do I get help with no OPTIONS this is unbelievable for such a big company such as your. I am DISSATISFIED AND DISAPPOINTED. PLEASE GET ME WHAT I ORDERED OR REFUND ME MY R278 INTO MY ACCOUNT. This is totally unacceptable!!!!