Pacel not delivered as promised.

I have experienced this issue 3 times in a space of 3 months. I pay for next day delivery, receive notification that my parcel will be delivered before 8pm, the driver arrives after 7pm only to tell me they don't have my parcel. The delivery person then promises to bring my parcel tomorrow morning with an attitude, explain how the manager at the warehouse is to blame.

This is clearly a fault on the side of takealot delivery team, yet, the delivery status reads "Recipient wasn't available so we'll reschedule".

This is avoiding accountability and blame shifting. The fault is from your side so why lie that i was not available. I the recipient was available! You the delivery personal did not load my parcel at the warehouse.

I would lay an official complaint, however takealot has made it difficult to do so...

If takealot promises next day delivery and the service is paid for, then they should deliver without blaming the customer for their own incompetence.

Thus far I am paying for a service that cannot be fulfilled.