1 reviews | Active since Jan 2016
Overstated stock levels and unable to fulfil order
<p> I placed an order for one of their daily deals at 7:12am using the mobile app but was unable to make payment by credit card as the app does not function properly. I logged in later and made payment by credit card using my PC and the payment went through fine. I was then contacted later in the day by Takealot stating that they are unable to fulfil my order as their supplier does not have stock. I have since requested an alternative but they have been using a stonewall approach. This is also not the first time this has happened to me with Takealot. My questions to them are, why advertise that you have stock and allow a client to place the order and then come back to them saying you do not have stock? Should you not state correct stock levels to avoid disappointing your customers?</p>
Hello ***,
We are terribly sorry about the unpleasant experience you have had with the cancellation of your order.
Thank you for taking our teams call and granting us the opportunity to settle your concerns with you accordingly.
We appreciate your time and patience.
Regards
Takealot.com
Hello ***,
We are terribly sorry about the unpleasant experience you have had with the cancellation of your order.
Thank you for taking our teams call and granting us the opportunity to settle your concerns with you accordingly.
We appreciate your time and patience.
Regards
Takealot.com
