Over Promises & Under Delivers
<p>I would like to express my utter disgust and disappointment regarding the so called delivery of my order. I 1st received notification that my order will be delivered on Monday 17 Oct 16. Friday morning I received another sms notification stating my order will be delivered on Friday before 5. I was due to finish work and leave the office by 1pm on Friday, instead I sat and waited like an absolute idiot at the office until 5 and still no delivery. I even called your contact centre and spoke to Lisa around 3.30 and was informed that the driver would be arriving with my order within 20 minutes. Waited and waited the entire flippen day wasted because I waited for an order that did not arrive. I received a sms notification after 6pm on Friday afternoon stating that my order could not delivered....a little too late for the delayed notification after making a customer wait an entire day with no delivery. I would like to know how is takelot going to compensate me for my wasted time as I was due to leave the office at 1pm on Friday afternoon, 4 hours of my time wasted waiting for a delivery that never happened. I am extremely ****ed off at such service as I has cancelled my plans on Friday because I waited for nothing. This is absolutely unacceptable because I even phoned and was told the order would arrive in 20 mins. Please get in touch with me as I am eager to know how would you be compensating me for my time lost because you did not deliver as per your notification and even **** to me over the telephone!!!</p> <p> </p> <p>And then the louzy response from Takealot:</p> <p>Thank you for contacting takealot.com<br /> <br /> Please accept our sincerest apologies for any inconvenience caused regarding your delivery. Please kindly note as per your request, at this point in time we are not able to compensate you for this inconvenience which we fully acknowledge as to being our fault. We are truly sorry for the disappointment and can only assure you that it will no longer happen.<br /> <br /> Once again, we sincerely apologies.<br /> <br /> Have a lovely day further,<br /> <br /> Kind Regards</p> <p>Sihle Thengeni</p> <p> </p> <p>Have a lovely day further.....seriously 10 out of 10 for sarcasm and ****ing your customers off further</p>
Hello krishantha-nair,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call today and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards
Takealot.com
Hello krishantha-nair,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for taking our call today and providing us with details regarding your concerns.
We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.
Regards
Takealot.com
Thank you to Melissa for actually taking the time to call me. You acknowledged my complaint, listened and understood the frustration that I as a customer experienced.
A simple phone call is all it takes at times instead of replying with sarcastic emails and ****ing your customer off further.
Its not always about the compensation but rather acknowledging how your customer has been affected by a bad experience, making it up to your customer and ultimately ensuring that it doesnt happen again.
Once again, thank you Melissa, you've expressed care towards an unhappy customer and whilst the wasted time i experienced on Friday cannot be replaced, you've made it up with a token of appreciation.
Thank you to Melissa for actually taking the time to call me. You acknowledged my complaint, listened and understood the frustration that I as a customer experienced.
A simple phone call is all it takes at times instead of replying with sarcastic emails and ****ing your customer off further.
Its not always about the compensation but rather acknowledging how your customer has been affected by a bad experience, making it up to your customer and ultimately ensuring that it doesnt happen again.
Once again, thank you Melissa, you've expressed care towards an unhappy customer and whilst the wasted time i experienced on Friday cannot be replaced, you've made it up with a token of appreciation.