Outstanding service

I called the helpline for eBooks and complained that I could not import my books onto a new device due to the fact that one can only download the takelot eBooks a few times. Rafiek went to his supervisor and managed to refund me for some books so I could reorder them and he managed to reset some books so that I could download it again. I am happy to say that due tomhis outstanding service, I now have my whole library back and downloaded on my new device. <br>