Outstanding Refund – Unacceptable Delay

I am extremely disappointed with Takealot's customer service and the way my refund has been handled.

I placed and paid for an order on 04 March 2026 as a birthday gift for my mother. Takealot later cancelled the order without informing me. When I contacted them, I was told the cancellation was due to the delivery address being different from a previous order. While I understand security measures, I immediately requested a refund as I had to purchase another gift.

Since then, I have made numerous phone calls and sent multiple emails, only to be given the same response every time: "The matter is with Finance/Accounts." No one can provide a clear explanation, a status update, or a date for when my refund will be paid.

Today is 01 June 2026—almost three months later—and I am still waiting for my money.

For a company as large as Takealot, this is completely unacceptable. How long does it take to investigate and process a straightforward refund for an order that your company cancelled? Customers should not have to chase their own money for months while receiving the same generic responses.

What started as a simple refund request has turned into one of the most frustrating customer service experiences I have ever encountered. Unless this matter is resolved urgently, I will certainly think twice before purchasing from Takealot again.

Very disappointed.