CH
Charmaine H
1 reviews | Active since Jun 2015
19 Oct 2015, 12:40
Outstanding query - heading for 6 weeks
I placed an order with Takealot on 09/09/2015 for a tablet with a 12 months 1G data bundle. (Proline 10\ L10A1G Android Tablet - 3G (***)). Since the purchase date I have been battling to activate the data bundle. With e-mails back and forth
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takealot.com's replyOfficial
19 Oct 2015, 12:50Hello CH5891,
We always endeavour to get any queries or complaints addressed as quickly as possible and are sorry to hear yours has taken this long to resolve. We've noted that our customer service team is already trying to assist with this matter and it seems we require feedback from the supplier with regards to your reported issue to do so. We've instructed our complaints team to liaise with the agent who's been assisting you as well as the product buyer to see how best we're able to resolve this matter ASAP.
Kindly allow them a little bit of time to get a bit more insight into the situation after which they'll be in touch to assist.
Kind Regards,
takealot.com
We always endeavour to get any queries or complaints addressed as quickly as possible and are sorry to hear yours has taken this long to resolve. We've noted that our customer service team is already trying to assist with this matter and it seems we require feedback from the supplier with regards to your reported issue to do so. We've instructed our complaints team to liaise with the agent who's been assisting you as well as the product buyer to see how best we're able to resolve this matter ASAP.
Kindly allow them a little bit of time to get a bit more insight into the situation after which they'll be in touch to assist.
Kind Regards,
takealot.com
takealot.com's reply19 Oct 2015, 12:50
Official
Hello CH5891,
We always endeavour to get any queries or complaints addressed as quickly as possible and are sorry to hear yours has taken this long to resolve. We've noted that our customer service team is already trying to assist with this matter and it seems we require feedback from the supplier with regards to your reported issue to do so. We've instructed our complaints team to liaise with the agent who's been assisting you as well as the product buyer to see how best we're able to resolve this matter ASAP.
Kindly allow them a little bit of time to get a bit more insight into the situation after which they'll be in touch to assist.
Kind Regards,
takealot.com
We always endeavour to get any queries or complaints addressed as quickly as possible and are sorry to hear yours has taken this long to resolve. We've noted that our customer service team is already trying to assist with this matter and it seems we require feedback from the supplier with regards to your reported issue to do so. We've instructed our complaints team to liaise with the agent who's been assisting you as well as the product buyer to see how best we're able to resolve this matter ASAP.
Kindly allow them a little bit of time to get a bit more insight into the situation after which they'll be in touch to assist.
Kind Regards,
takealot.com