FS
Fiona S
1 reviews | Active since Dec 2016
01 Jun 2026, 13:49
Outstanding Item
I ordered 2 items from Takealot. When the delivery arrived I received a wrong item (not related to what I ordered). I logged a return, the wrong item was collected the next day. However; only 1 of the ordered items were processed and delivered. I still have one item outstanding. On the system in my "return history" for the outstanding item it shows "return collection schedule" I have been back and forth daily for a week, I am still trying to resolve this matter.
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Fiona S's updateReviewer Update
02 Jun 2026, 10:45I am extremely disappointed with the handling of my order and subsequent return process.I ordered two items from the online store. Upon delivery, I received an entirely different product that was unrelated to my order. I immediately logged a return, provided full details of the items ordered and the incorrect item received, and arranged for the incorrect item to be collected.The incorrect item was collected promptly. However, only one of the two items originally ordered was subsequently delivered. The second item remained outstanding, while the order status continued to reflect that the incorrect item was still awaiting collection.Over the following weeks, I made numerous attempts to resolve the matter through customer service. After multiple follow-ups, I was informed that the incorrectly delivered item had allegedly been lost in transit within their returns process. I have now been advised that the outstanding item can no longer be supp**** and that a store credit will be issued instead.This is unacceptable. I fulfilled all my obligations by promptly reporting the incorrect delivery and returning the item sent in error. The failure to track or process the return correctly occurred within the company's own systems and processes.Furthermore, the product still appears to be available for purchase on the website, and I have identified multiple offerings the same item through their platform.I am not seeking a store credit. I simply want the outstanding item supp**** as originally ordered, together with any additional shipping costs covered by the company, as these costs arise solely from an error that was not of my making.I hope this matter can be resolved promptly and fairly.
FS
Fiona S's update02 Jun 2026, 10:45
Reviewer Update
I am extremely disappointed with the handling of my order and subsequent return process.I ordered two items from the online store. Upon delivery, I received an entirely different product that was unrelated to my order. I immediately logged a return, provided full details of the items ordered and the incorrect item received, and arranged for the incorrect item to be collected.The incorrect item was collected promptly. However, only one of the two items originally ordered was subsequently delivered. The second item remained outstanding, while the order status continued to reflect that the incorrect item was still awaiting collection.Over the following weeks, I made numerous attempts to resolve the matter through customer service. After multiple follow-ups, I was informed that the incorrectly delivered item had allegedly been lost in transit within their returns process. I have now been advised that the outstanding item can no longer be supp**** and that a store credit will be issued instead.This is unacceptable. I fulfilled all my obligations by promptly reporting the incorrect delivery and returning the item sent in error. The failure to track or process the return correctly occurred within the company's own systems and processes.Furthermore, the product still appears to be available for purchase on the website, and I have identified multiple offerings the same item through their platform.I am not seeking a store credit. I simply want the outstanding item supp**** as originally ordered, together with any additional shipping costs covered by the company, as these costs arise solely from an error that was not of my making.I hope this matter can be resolved promptly and fairly.