FK
Faeeza K

1 reviews | Active since May 2015

05 May 2015, 13:46

Out Of Stock tablet

A tablet was advertised online as 'In stock'. I placed the order on 22/04/2015 and delivery was promised by 08/05/2015. 3 Days before I'm supposed to receive the item I had ordered, I am notified that the item is out of stock. <br> <br> This baffles me for the following reasons: <br> 1. Surely if this item is been advertised and consumers are paying for this item, stock should be available, else any form of payment from the customer should not be accepted. <br> 2. Why was I not notified at an earlier stage instead of the last minute?<br> <br> I checked my order yesterday afternoon and it said awaiting processing after the initial status was waiting for supplier. <br> <br> This is appalling service and is most definitely misleading customers. <br> <br> The support person in question had mentioned that my funds will be refunded, which is all fine and well, However, after waiting for such a long time and been notified at such a late stage, I will actually never purchase from this site any longer. I personally feel that is no sense of customer service or rather pathetic service. <br> <br> I trust you find this post in order and hope that your service does improve with future customers. <br> <br>

0
Replies (1)
takealot.com
takealot.com's reply05 May 2015, 15:58
Official
Hello faeezak312,

We're very sorry to hear that we let you down and that you feel misled, we can assure that was not our intention.

As discussed with Kerri on the telephone we were unable to fulfil your order due to a mistake on our suppliers' side. You are completely right in saying that this should have been communicated to you as soon as we were informed of the delay though.

We take customer service very seriously and we're truly sorry that this was not your experience.

Regards,
takealot.com