AA
Adel A

1 reviews | Active since Nov 2013

07 Oct 2015, 10:43

Out Of Stock No Notification

Well here i am once again complaining, I have never ever had any problems with takealot, but good things never lasts, I placed a order last week 29 September and got my email from Takealot on 1st of October stating that they did receive my payment and that I will receive my goodies on the 6th of October, yesterday when i contacted them to find out where my stuff was, i spoke to a very helpful person Garshwin Jacobs, he immediately had a look what was going on and gave me feedback, and I find out that they did not have any stock of the Phedra Cut and I was not told about this, instead I was given a date which my goods was suppose to be delivered unaware that was no they day it will be delivered, Garshwin told me that the Supplier was suppose to notify me, but once again I did no order from the Supplier I ordered from Takealot, the tell me that the will get stock on Friday and then it will be send to me, more than a week I have to wait an all they can say is sorry, well sorry does not fix the fact that you did not inform me that, 6th October will not be my delivery date, Thanks Takealot.

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Replies (1)
takealot.com
takealot.com's reply07 Oct 2015, 11:29
Official
Hello AdelEngelbrecht,

We're sorry for the inconvenience this experience has caused you. If our site states that an item is in stock we expect it to be so. We'll address this with the relevant department and emphasise the importance of reflecting accurate details on product listings to avoid similar disappointment in future. It's certainly also our responsibilities to inform our customers of any delays with their orders and apologise that this didn't happen before the promised delivery date. As per your communication with Gershwin our supplier is unfortunately delayed and we only expect stock to arrive on Friday.

We've instructed our complaints team to liaise with the relevant department to see how soon we'll be able to deliver to you. They'll be in touch with you as soon as they've received the necessary feedback to assist.

Kind Regards,
takealot.com