WD
Wicus D
1 reviews | Active since Aug 2013
06 Aug 2015, 13:33
Out of stock after payment
I placed and payed for a order at Take a lot. It was supposed to be delivered Wednesday morning, Tuesday I saw its now Thursday, I phone them to complain, Wednesday I saw the order was canceled. I phone to ask what the problem was, They were out of stock, but they would pay me back, it will take +- 2 days before I receive my money, but they got it immediately. That's not fair.
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takealot.com's replyOfficial
06 Aug 2015, 13:45Hello AletduB,
We understand your frustration and apologise for the disappointing experience. Had the item been in stock as per the website you'd not be in this situation and we're really sorry for the inconvenience caused. We'll address this with the seller and emphasise the importance of making sure listings reflect accurate stock levels at all times. We'll also address the manner in which this was dealt with, as we should've reached out to you first to update you on the situation.
Refunds unfortunately take a bit of time to reflect, as this will depend on the processing times of your bank. Once again, we sincerely apologise for the disappointing experience.
Kind Regards,
takealot.com
We understand your frustration and apologise for the disappointing experience. Had the item been in stock as per the website you'd not be in this situation and we're really sorry for the inconvenience caused. We'll address this with the seller and emphasise the importance of making sure listings reflect accurate stock levels at all times. We'll also address the manner in which this was dealt with, as we should've reached out to you first to update you on the situation.
Refunds unfortunately take a bit of time to reflect, as this will depend on the processing times of your bank. Once again, we sincerely apologise for the disappointing experience.
Kind Regards,
takealot.com
takealot.com's reply06 Aug 2015, 13:45
Official
Hello AletduB,
We understand your frustration and apologise for the disappointing experience. Had the item been in stock as per the website you'd not be in this situation and we're really sorry for the inconvenience caused. We'll address this with the seller and emphasise the importance of making sure listings reflect accurate stock levels at all times. We'll also address the manner in which this was dealt with, as we should've reached out to you first to update you on the situation.
Refunds unfortunately take a bit of time to reflect, as this will depend on the processing times of your bank. Once again, we sincerely apologise for the disappointing experience.
Kind Regards,
takealot.com
We understand your frustration and apologise for the disappointing experience. Had the item been in stock as per the website you'd not be in this situation and we're really sorry for the inconvenience caused. We'll address this with the seller and emphasise the importance of making sure listings reflect accurate stock levels at all times. We'll also address the manner in which this was dealt with, as we should've reached out to you first to update you on the situation.
Refunds unfortunately take a bit of time to reflect, as this will depend on the processing times of your bank. Once again, we sincerely apologise for the disappointing experience.
Kind Regards,
takealot.com