"Out for delivery" for 5 days so far...

75% of a Christmas order I made two weeks ago has just not been delivered. Tracking shows it out for delivery, and it says delivery by Friday 9 December. Today is 12 December. In fact, the app has shown it as out for delivery every day for the past five days. I have contacted Takealot and they just keep saying it's out for delivery. Today, I emailed once more. It's late in the afternoon and I still haven't received a reply to my email.