1 reviews | Active since Dec 2011
Orders rejected and cancelled after I paid !!
In the last 3 months my order was rejected and had to repeat and also wait over a week for my parcels<br> <br> The system does not register ebucks it seems<br> <br> I am highly annoyed and frustrated, I waited about a week to hear that I could not get my cellphone cover!<br> <br> I was not given a discount or compensation for the troubles after many emails. I was told to process the order again.<br> <br> Not my responsibility! Should be rectified by Takealot. Seems there is a fault or *********** system. <br> <br> Last order over 600 rand I asked for full REFUND due to same issue<br> <br> This order was only 200 (awaiting refund to my bank account/credit card)<br> <br> That is a loss for Takealot = R800 worth of business and my future purchases <br> <br> If this is happening to other people you can work out your own losses there and learn something about customer retention.<br> <br> <br> I do not wish to be contacted. <br> <br>
We're sorry to hear about the troubles & frustration you've experienced with us over the last three months. We would've appreciated the opportunity to look into this so that we can correct any wrongs on our part. We however respect your request to not be contacted, but will look into your order history anyway to see if we can pick up on any areas that we need to improve on or correct.
Please do let us know if you change your mind, then we'll gladly investigate the matter to try & resolve this with you.
Sincerely,
takealot.com
We're sorry to hear about the troubles & frustration you've experienced with us over the last three months. We would've appreciated the opportunity to look into this so that we can correct any wrongs on our part. We however respect your request to not be contacted, but will look into your order history anyway to see if we can pick up on any areas that we need to improve on or correct.
Please do let us know if you change your mind, then we'll gladly investigate the matter to try & resolve this with you.
Sincerely,
takealot.com
