Orders Cancelled without Notification and Numerous Excuses - No solution!

I ordered an item on 30 January 2020 which was posted on the Takealot.com online shop. Payment was immediately done via my Cheque Card. 5 days later when it was scheduled for delivery, nothing had arrived yet, and when I logged to check my order, I found it was cancelled. The reason from Takealot after much comms was that the stock was "inactive" and a notification was sent to me - NOT! I found out that "inactive" in this case was there was NO stock - yet there was when I ordered and paid for it. The following day, I found the same item under the same place (when I clicked on the item under the cancelled order), and funny ... there is was .... available and in stock, BUT .... at a higher price. I was not happy and Takealot has numerous excuses for this. However, this is actually a CPA issue now - but it doesn't appear to phase them. Anyway, I placed the order again, used my credits and paid in the difference of R200. Again a few days later, the order was CANCELLED. Again Takealot had numerous excuses and now said their supplier didn't deliver to them in time???!!! Seriously?? Is that how companies do business lately!!! Then the next day, again I found the same product (using the same process as before), and guess what??? There it was In Stock, but at a higher price again!!! This is now beyond a CPA related issue, but again Takealot just don't care!! Now there are numerous emails between them and me, and all I get is excuses upon excuses. I have asked numerous times for a senior manager to phone me ... but guess what ... I am a nobody and not worthy of a phone call from someone senior!!

I am beyond appalled at what has taken place. I wish we could rate a company less than 1 star!!

They aren't even willing to go out of their way to get this product (which I have been told they have now ordered) but I have to wait, and wait, and wait. It takes max 60min to drive to a supplier in JHB, from anywhere in JHB, and then another 60min to deliver. But their excuse is that is not their process ... and although this is a complete mess up on their side, they are NOT willing to go the extra mile to resolve this whatsoever!!!

And ... still no senior manager to phone me!!!! I used to support and purchase quite a few items via Takealot, but if this is how they are NOW doing business, then I am reconsidering any future orders with them.