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Lindria O

1 reviews | Active since Mar 2015

23 Dec 2015, 09:10

Ordered something and Takealot got it all wrong

1. Ordered a whistling kettle with black accents from Takealot on a Daily Deal yesterday. They had 4 colours in total to choose from, but I added the BLACK 1 to my cart. Once I had reviewed & finalised my order it all of a sudden said I ordered the GREEN kettle. (perhaps something wrong with the app)<br> 2. During my order process when selecting the delivery options, I selected for it to be delivered to my home on MONDAY 28 December, as I am not at home until SUNDAY. About an hour after placing my order, I recieve a SMS informing me that it would be delivered TODAY, which I specifically did not ask for. Not to mention that the last time I was told a parcel would be delivered before 5pm on a specific day, no one came and I sat at home the whole day waiting for no reason.<br> 3. phone this morning & we're told that nothing can be done as the order is already with Mr D & if we want the BLACK kettle which we actually initially ordered, we would need to wait for the item to be delivered and request for a return - which means I won't get the item for the same price.<br> <br> This is absolutely pathetic - Takealot owns a huge chunk of Mr D, how hard is it to call them & get the parcel back & correct it?

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Replies (1)
takealot.com
takealot.com's reply23 Dec 2015, 11:27
Official
Hello LindriaO,

Thank you for taking our complaints team's call to clarify the delivery time frame of our daily deals. Purchasing a daily deal comes with added benefits of which one is free next day delivery. As discussed with our team an order was placed on your account for a green kettle. We have not received any similar complaints as yours and aren't able to identify any issues on our side that could have led to the incorrect colour accidentally being allocated to your order.

We will therefore reschedule delivery for the green kettle for Monday 28th December as per your request. Once you've received your parcel and you're not satisfied with the colour you are welcome to log a return for the item.

Kind Regards,
takealot.com

Best regards,