Ordered items.paid for them.Never received!!!!

I paid in full for an order I placed,and delivery was made,YET AS I CHECKED MY ORDER 3 ITEMS WORTH MORE THAN R800 WAS NOT RECEIVED.I informed takelot immediatly,and followed all the steps they asked,and gave all the info they needed to have it solved,after that its been like having contact with a brick wall.I get abselutely no responce,its been 28hours now and not getting any assistance,yet their t'sandC's states that in such cases the waiting period is 24hours.the items ordered was for my small business,and now lost clients due to the items not received from takealot to complete my diy orders for my business.all it takes is to either resend the items,or to credit my acc so that I can re-purchase.Yet they are not even responding to my emails and queries,this is completely unexceptable as I paid for those items more than a week ago,and if they made an innocent mistake by not packing all items for delivery it would have been exceptable,but now ignoring me and not assisting me and not crediting my acc or resending my items I paid for is in todays world called ***** or theft or ****.ALL IM ASKING IS TO BE ASSISTED BY RESENDING MY ITMS OR CREDITING MY ACC,BUT INSTEAD YOU ARE AFTER 28HOURS STILL NOT ASSISTING ME.HOW IS THIS EVEN LEGAL FOR AN ONLINE STORE,THE LEAST YOU CAN DO IS TO CONTACT ME TO START WITH,THIS EXTREMELY CONCERNING IF WE CANNOT EVEN RELY ON SAFE ONLINE SHOPPING ON TAKELOT ANYMORE.