JB
Jac B

1 reviews | Active since Jul 2011

17 Aug 2016, 13:22

Ordered item delayed (twice), but in stock with Takealot

<p>I ordered a wireless mouse a on 9 August on Takealot, which appeared to be in stock at Takealot's Johannesburg warehouse. After placing the order, the estimated delivery date showed as 18 August, which I thought was pretty strange for an item that was in stock, but didn't need it urgently, so didn't pursue it any further.</p> <p> </p> <p>Today I receive an email that the item has been further delayed by another 3-5 days, yet now it shows as in stock in both CPT and JHB, but at an even higher price.</p> <p> </p> <p>This isn't the first time I've experienced this, the last time it happened I was told that there was a supplier change. Why should this be my problem?</p> <p> </p> <p>Please advise.</p> <p> </p> <p> </p>

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Replies (1)
takealot.com
takealot.com's reply17 Aug 2016, 15:39
Official

Hello Jac,

We are so sorry for the confusion with this order.

Thank you for accepting our complaints teams call today and for giving us the opportunity to assist in this matter.

We have engaged our Marketplace team and will keep you posted.

Regards

Takealot.com