MM
Michael M

1 reviews | Active since May 2013

29 Nov 2016, 18:48

Ordered an Apple-manufactured Smart Cover, got a cheap plastic case - TOTALLY different!!

<p>I ordered an Apple-manufactured Smart Cover for my iPad Air.</p> <p>What was delivered instead was a cheap plastic case nothing at all like the photos or description, made by some unknown brand who can't even spell the word 'Classic'. How did this get out the warehouse?!</p> <p>Now I'm expected to go to the effort of requesting a return ... waiting to be reimbursed ... wondering if I order off Takealot again I will get an item that even vaguely matches the description.</p> <p>This is false advertising at the consumer's expense!</p>

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Replies (3)
MM
Michael M's update29 Nov 2016, 19:04
Reviewer Update

*Apologies for distorted image. Uploaded in proportion, squished by hellopeter. At top left of cheap plastic case packaging (white on black text) says 'Clssic case' :( Pretty sure that isn't Apple. #unfulfilledByTakealot

takealot.com
takealot.com's reply29 Nov 2016, 23:48
Official

Hello mime

We are terribly sorry that your order was not of the quality as expected.

We see that our returns team is currently investigating the matter and will keep you posted on your request.

Regards

Takealot.com

MM
Michael M's update30 Nov 2016, 16:09
Reviewer Update

Nothing at all has happened regarding my return. Customer service agent said I'd be updated along the way. Seems more like I'm being ignored. Takealot hasn't even scheduled a pickup yet. This was entirely Takealot's error and in my opinion a potential legal issue too. The responsibility lies solely with you to fix your incorrect delivery and the ********** product listing (which remains on your site). We're talking about the basics here :( Sheesh