Ordered a green chair - they delivered a white chair - now refusing to refund me.

MRRN-85ZMA-PEVK MRRN-QAWYO-PR5K

I have had very disappointing and unfair customer service experience. I have called and emailed - receiving generic responses and contradictory responses.

In sum, I ordered a green chair for my office and received a white chair. Takealot collected the item, but then later declined a refund as I logged a return 36 days after delivery and not 30 days.

The call centre told me to email explaining why it was returned later than 30 days, which I did at length. Thereafter I received an email stating they will not refund.

Both items were ordered for a new office - for which the lease commenced on 1 May 2024. I did not open them sooner because we only took occupation of the new office in May.

The order was also 6 days earlier than the estimated date of delivery - which was not a problem, it just meant that it was very early for its intended purpose and would be unboxed later.

I further did not unbox earlier as I honestly did not expect Takealot to get the order this wrong and trusted that the order would be correct.

In none of the emails did they acknowledge their error of bringing a white chair instead of a green chair, they just keep repeating the same story of their 30 day return policy. I then get an email today saying they will collect the chairs from me - but it was already collected and a refund declined? It seems very chaotic and disorganised.

I have now had to go and buy another chair. At an additional expense so that we could open for business.