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Duane M
1 reviews | Active since Aug 2014
02 Oct 2015, 07:50
Order Placed 22 Sep 2015 Today is 2 Oct 2015
As the headline says it has now been 10 days that I have been strung along stating that delivery would take place every day... I work from home so there's no excuse of no one was home to accept delivery.<br> <br> I got a call every day stating that the courier would deliver \today"... Guess what ? No delivery took place.<br> <br> Every time I log a support call or contact takealot their answer is \"" We will escalate the query with the couriers \""<br> <br> That's not good enough"
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takealot.com's replyOfficial
02 Oct 2015, 08:15Hello AtomixIT,
We understand your frustration and apologise for the inconvenience this has caused. Shopping with us should be a simple matter of placing your order and receiving it. It's unacceptable that we've confirmed delivery with you on more than one occasion and then not follow through. Our complaints team is looking into this with the courier to get clarity on the situation and they'll make sure that this is sorted out ASAP.
We appreciate your patience with the situation and kindly ask for a little more time to gather the necessary details to assist with this matter. Our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
We understand your frustration and apologise for the inconvenience this has caused. Shopping with us should be a simple matter of placing your order and receiving it. It's unacceptable that we've confirmed delivery with you on more than one occasion and then not follow through. Our complaints team is looking into this with the courier to get clarity on the situation and they'll make sure that this is sorted out ASAP.
We appreciate your patience with the situation and kindly ask for a little more time to gather the necessary details to assist with this matter. Our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
takealot.com's reply02 Oct 2015, 08:15
Official
Hello AtomixIT,
We understand your frustration and apologise for the inconvenience this has caused. Shopping with us should be a simple matter of placing your order and receiving it. It's unacceptable that we've confirmed delivery with you on more than one occasion and then not follow through. Our complaints team is looking into this with the courier to get clarity on the situation and they'll make sure that this is sorted out ASAP.
We appreciate your patience with the situation and kindly ask for a little more time to gather the necessary details to assist with this matter. Our complaints team will be in touch with you shortly.
Sincerely,
takealot.com
We understand your frustration and apologise for the inconvenience this has caused. Shopping with us should be a simple matter of placing your order and receiving it. It's unacceptable that we've confirmed delivery with you on more than one occasion and then not follow through. Our complaints team is looking into this with the courier to get clarity on the situation and they'll make sure that this is sorted out ASAP.
We appreciate your patience with the situation and kindly ask for a little more time to gather the necessary details to assist with this matter. Our complaints team will be in touch with you shortly.
Sincerely,
takealot.com