Order payment incorrectly deducted 6 times - no refund

Where to begin...

So I've placed an order of over R2000 with Takealot. Only to have this amount deducted from my bank account 6 times, I kid you not, 6 times!!

Immediately I contact Takealot, offer to send them a copy of my bank statement and ask for the refund to be made. This was done Wednesday, 19th of September, 12 days ago. I received a reply the same day, stating that the reversal have been made and that I need not send a copy of the bank statement.

Great, I mean this is fantastic news right! Here's the catch, I need to wait 5 - 7 days for my R12 000 to be refunded to me.... Okay sure, I wait. However no reversal.

I follow up with them, only this time around they want the bank statement. Sure, I've sent this to them and requested a proof of payment, something on paper and not just an empty promise.

They send me some gibberish screenshot that is supposed to proof that money was reversed. Yet - still nothing..

Also, their customer service is horrible beyond horrible. I have not even received an apology for incorrectly deducting over R12 000 from me for a R2000 order. No, I had to ask for an apology!

Anyway, the feud is yet ongoing. Bottom line, don't trust Takealot. Ever.