CM
Candice Manilal-Ismail
1 reviews | Active since Aug 2014
13 Nov 2015, 13:32
Order Paid in full not all items delivered
My order was placed last week , paid for on the very same day . I receive an sms that items will be delivered on Wednesday the 11.11.2015 . however upon receipt of package , when I open the box , one of the items are missing . <br> After calling the call centre this morning , no one can assist me to find out where is my item or what has happened to it . As a consumer that's paid in full , I should not have to fight and argue for all my items to be delivered . What s the point of a call centre , if no one can assist you . after 3 calls to the centre , I still don't know when the item will be delivered .<br> <br> Frustrated Consumer
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takealot.com's replyOfficial
13 Nov 2015, 14:45Hello candice.ismail,
We completely under understand your concern when you've paid for an order in full, but didn't receive all the items you ordered. We apologise for this slip up and for the frustrating experience this has led to. Our complaints team will touch base with the responsible departments to find out where the missing item is and they'll make sure it's delivered to you soonest.
Sincerely,
takealot.com
We completely under understand your concern when you've paid for an order in full, but didn't receive all the items you ordered. We apologise for this slip up and for the frustrating experience this has led to. Our complaints team will touch base with the responsible departments to find out where the missing item is and they'll make sure it's delivered to you soonest.
Sincerely,
takealot.com
takealot.com's reply13 Nov 2015, 14:45
Official
Hello candice.ismail,
We completely under understand your concern when you've paid for an order in full, but didn't receive all the items you ordered. We apologise for this slip up and for the frustrating experience this has led to. Our complaints team will touch base with the responsible departments to find out where the missing item is and they'll make sure it's delivered to you soonest.
Sincerely,
takealot.com
We completely under understand your concern when you've paid for an order in full, but didn't receive all the items you ordered. We apologise for this slip up and for the frustrating experience this has led to. Our complaints team will touch base with the responsible departments to find out where the missing item is and they'll make sure it's delivered to you soonest.
Sincerely,
takealot.com