Order Paid & Confirmed - Cancelled by Takealot due to NO STOCK

To say I am beside myself with frustration over an unpleasant experience with the renowned Takealot would be putting it mildly.

I purchased 5 items 2 weeks ago during their Blue Dot sale, this purchase included 2 air fryers. I received a delivery of 4 items on December 12, 2019.

Only 1 air fryer which was clearly previously opened with a waybill which was covered up with a blank sticker therefore this item was already delivered to someone else who returned it.

After contacting Takealot via email I received a curt response advising me that the one airfryer was cancelled due to no stock and the money refunded to my Takealot account along with a screen shot of a supposed email sent on December 10th advising of the cancellation.

I then called the customer service center explained my predicament and frustration to the consultant, was put through to a manager who cut my call twice, on my 4th attempt I was told there was no manager available to speak to me - I was constantly placed on hold with no manager taking my call for 20 minutes. After being promised I would get a call back I ended the call and found during the 20 minutes I was on hold the manager emailed me to tell me what the consultant had already told me - there was no stuck and I was being refunded.

My call or emails were never responded - I am now out of a new air fryer as a gift for my mum and my refund is also less than what I paid.

Takealot has the most ********* manner of business - WHY ADVERTISE & TAKE MONEY FOR ITEMS YOU CLEARLY DO NOT HAVE, WHY CANCEL ORDERS CUSTOMERS DO NOT ASK YOU TO CANCEL, WHY SEND US USED ITEMS, WHY REFUND MONEY TO THE TAKEALOT ACCOUNT WHEN I PAID FROM MY CREDIT CARD???????

Takealot ignores emails and phone calls - you take our money and have no problem whatsoever when you let us down and ruin an important, special purchase for your customers who have paid you in full - upfront ????????