1 reviews | Active since Nov 2020
Order number ***8
<div>On the 19/10/2020 I ordered two electronic toothbrushes and a toothbrush holder from takealot and I paid R 1 217.00 for these items. On the 21/10/2020 I received my order however the toothbrush holder was not delivered and I immediately sent an email to takealot to inform them of this and I received an email from ***** promising the missing item will be delivered on 27/10/2020 of which no delivery was made on that date and they didn't even bother to contact me about the change of dates. I sent another email on 27/10/2020 following up and I got a reply from ****** apologizing for yet another inconvenience and asked me to wait while they do follow up with the courier. On 02/11/2020 I received an email from takealot with a reference number "RRN-7bdO-c5ca with subject line" return request" telling me that my delivery has failed. On 04/10/2020 I received an email from ****** telling me that my return is in process and once it is finalized a credit or a refund will be app**** to my account. I rep**** to *****'s email asking why was the product returned? and I've never heard from them again until the 13/10/2020 when I sent them another email asking them to either deliver or pay then ****** sent me an apology email and asked that I give them time to do follow up. On 14/11/2020 I received an email from ****** telling me that my return is in process and once finalized a credit or refund will maybe app**** to my account. I am so drained by this merry go round and I just want my money back then I will un install their app on my phone and never purchase from them again </div>