Order number: ***6

I am utterly disgusted in their service. If I could rate o stars I would. As per the tracking system the agent I spoke to telephonically informed that the driver who handled my package tried dropping it at an address a street away from me. I got an email stating that the delivery failed due to the parcel being rejected and has been sent back to the warehouse. Ofcourse the recipients at the address would reject it because it wasn't theirs. Luckily it was a COD order otherwise the parcel might've been accepted. I spent so much money on airtime trying to retrieve my parcel only to receive empty promises and contradicting scenarios and possible resolutions. Their system sucks so bad that all I received was an apology but no post poor service action. I expected them to act fast enough to get the warehouse to redispatch the goods since the error was on their side but I guess my expectations were too high. Apparently according to their policy the delivery can only fail if the driver attempted to deliver the parcel twice and was unsuccessful. In this specific case the driver never even reached my home as I stayed home that day 31 December 2021 specifically to wait for this order that just didnt arrive. So there was not even one attempt to deem it a failed delivery. What made matters worse was that the main products in the parcel was out of stock and double the price elsewhere. Takealot never took any responsibility for their poor customer service by trying to source these goods for me at the discounted price, they just said they're sorry and hope this doesnt tarnish the business relationship we have. Ofcourse it has tarnished the relationship. I'm officially done purchasing from them just as I cut off Superbalist whom I took to the Ombudsman and won the case. Subsequent to this I've deleted the takealot app and my account too. This relationship is over!