Order Number: ***6

I ordered from takealot.com on 13/12/2019 I was told delivery will be 20/12/2019. 20/12/2019 there was no delivery. I had to go on holiday and was not going to be at that address for a couple of weeks. I cancelled the order and asked for a refund.

Takealot did not give me my money back, but instead they credit my online profile. This is very dissatisfying as I needed the money to go buy the items elsewhere.

27/01/2020 I decided let me buy something else and use the credit on the online profile as a supplement.

I ordered from takealot.com on 27/01/2020 and paid extra R95 to have delivery the next day by 17:00. Takealot.com sent me a sms saying delivery was out at 12:06. by 17:00 the order was not delivered. I had to call them to ensure that I receive the parcel.

I think Takealot.com has a very bad business model when it comes to delivery and courier systems. I have ordered item overseas before and they arrived when they said they will.

I will not recommend Takealot.com to anyone. Maybe they must improve the service or close shop as they cant meet their own standards.