ORDER NUMBER ***6 - *********** STAFF - TERRIBLE DELIVERY SERVICE

I ordered a boxset from takealot on the 28th of august. it was due to be delivered on the 31st of august. i called the customer service to ask them to schedule delivery between 4 and 5pm. i called 3 times to confirm that the order will be delivered between that time. after 5pm i received a message to say that the driver was unable to deliver even though i called in 3 times and gave explicit instructions for the driver to contact me when he was outside as I live in a gated complex and there is no access into the building without an occupant opening the gate. i called back 2 times after 5pm and spoke to an agent who made me hold on for 12 minutes before i could speak to a supervisor. tired and frustrated, i ended the call and a supervisor called back to say that i would get the order sometime after 5pm but that they could not confirm the time. nothing came through on the 31st. i called on the 1st of september and another supervisor said that she would get mr delivery to send my order through before 12pm on that saturday. no one got back to me so i called this morning 3rd september at 7.40 and spoke to an agent who advised me that the order will be delivered today. i asked her to make a note on the order for it to be delivered between 4 and 5pm today. i got home after 4 and called takealot again to confirm the drivers location and was advised that there was no delivery scheduled for me today even though I have been calling from friday. i asked the agent to please get a supervisor to call me back as this is becoming quite frustrating. i have spent over r70 of airtime making calls to takealot and being put on hold for people to check where the driver, confirm with a supervisor, contact mr. delivery or holding on for a supervisor to take my call. my order has still not been delivered, it is costing me more to contact takealot than it would be to go to a shop and buy the product i ordered. i need to be reimbursed for all the airtime that was WASTED making calls because the supervisors and agents were of NO USE at all. i need someone to call me back immediately and get this order delivered. i am at work between the hours of 7-4pm. there is no one available to collect my order at home during the day. i do not want it to be delivered to another address as i would have to then go to another place to pick it up. TAKEALOT NEEDS TO CATER FOR WORKING CLASS INDIVIDUALS WHO ARE UNABLE TO ACCEPT DELIVERIES BETWEEN 7AM TO 5PM. this is ridiculous because I HAVE CALLED IN 9 TIMES since friday and NOTHING HAS BEEN RESOLVED!