ORDER NOT RECEIVED, SERVICE FAILURE

Good Day,

Sent an email at 6:49pm and it states the email address will no longer be rep**** to. Following the link, one isnt able to log a complaint that order hasnt been received.

I do not wish to hear that there is a process to follow, I expect this to be resolved within 24 hours, because this is appauling services from Takealot. You expect clients to adhere to your Terms and Conditions and make payment upfront but your staff arent able too.

I placed an order for 7th Dec and to be delivered specifically 9th December.

Alex the delivery man arrived at 11:06am at my residence. I waited 15 minutes for him to look in his vehicle for my order.

It wasnt in his vehicle. But it was loaded on his phone. He called Mercy at the branch to double check if he maybe left it behind.

It was advised that it was not there. Mercy then spoke to me as I wanted to know what is going on.

She mentioned verbally over the phone one of 2 things has occurred;

1. It was misplaced by Alex, or maybe its still in his vehicle as he couldn't find it. #SHOCKING

OR

2. A colleague of his might have stole it or took it by mistake. #UNACCEPTABLE BEHAVIOR.

Mercy mentioned she will only know between 4pm to 5pm today and she will call me back. I waited for her call as she mentioned the person who is reliable in taking the item has either kept it or if they are honest enough they will return it back to her so it can be delivered to me.

Mercy hasnt had the deceny to call me back as advised to let me know what is going on. Absolutely disgusting.

Your staff couldn't carry out a simple task. I have not recieved my order as of yet. Its been paid for and scheduled for 9th December and I was charged R70 for delivery. It is not my problem that you employ unreliable staff.

I asked Mercy do you delivery on Sundays she mentioned that you do. So, I expect my delivery by the end of tomorrow 5pm. You are inconveniencing me during the week. You do not expect me to sit at home whole day and wait for my order.

The two staff members are unreliable, *********** lack in communication and service and arent able to resolve a problem.

I do not wish to talk to an agent. I would like to talk to a manager. #If a client on the first instance requests to talk to a manager, please adhere to it without fail.

Takealot is being unfair towards the client which is absolutely pathetic. Your service is degrading.

Regards,