Order not received

Product was not delivered on the delivery date as per the order. Upon follow up I was informed that my order was sent to the incorrect Courier facility in error. The error was being rectified and the delivery will at the latest arrive one week later than scheduled.

To date (one week has since passed), product has still not been delivered. The call centre is not operational and customer service is no longer responding to my enquiries, except for a standard response being received from what appears to be a different person each time I follow up using their online platform. This is the most frustrating customer experience I have ever had. The fact that Takealot.com does not have an escalations department, nor does it respond to complaints on platforms such as this, reflects their attitude towards customer satisfaction. DO NOT SUPPORT TAKEALOT.COM AS IT PLACES ZERO VALUE ON CUSTOMER SERVICE.