Order not delivered since October

I've been waiting for my order since October, I've been calling them for the last two weeks to follow up on my order. They keep says it will be marked as urgent and delivered by EOB.

I'm pregnant and I've have been scheduled for admission today, I still haven't received my order which I need as part of my essentials for delivery. I'm so disappointed, now I'm expected to go physically shop around within the last hour