Order not delivered. Order status unclear. Already paid for.

Well done takealot. 1 week later and still no delivery. Spoke to your customer service department on call and the person confidently promised to get feedback from the courier as they could not confirm where the parcel was. I then get a very *********** email telling me that the person lost my order number. The email also confirms an email address different to the one that he is contacting me on. Another query logged by me and someone asked me if I got my order. How the hell do you not know what's been delivered and what hasn't? Seriously? A bunch of ******* who's efforts go as far as making payment easy and have no committment to adhering to customer service. You are ridiculous. It's very unsettling to deal with a company that shows no transparency or attempt to communicate to resolve issues. Why are you able to make browsing and selecting items to pay for so easily. But when it comes to delivery you give less information with little to no accuracy. The item I purchased was meant to be a birthday gift. Now it looks I'll never it get it and that 1300 rand was paid for absolutely nothing. I want accurate status of my order. I want the details of the person who has it and I want a precise date and time for delivery. Do not think because theres no physical store that you are immune to resolving the **** ups YOU MADE!