Order not delivered but tracking status says it was. Where is my item or my money back

Re: Order number *** of 1 Xiaomi TV Box/Media Player was not Delivered but tracking order says it was.

On 23.05.2024 my order that was out for delivery was lost in transit mid day the status then changed to delivery will be rescheduled.

I received an sms early morning 24.05.2024 indicating that my parcel was scheduled for delivery on 24.05.2024. Thereafter i received another sms saying my parcel woild be delayed. On the tracking link In both sms's it showed my parcel was delivered. My parcel has NOT been delivered and the status of the tracking is incorrect.

I have sent numerous emails and followed up on Facebook Messages and X messagess but have not had any reply.

Order number *** My entire order of 1 Xiaomi TV Box/Media player was not delivered.

This is not an inexpensive item and I would like Takealot to provide some sort of positive customer service by at least updating me on the REAL status of my order and replying to my correspondence with genuine communication and not automated bot replies.