Order not being delivered

I placed an order on the 13th and was promised delivery by the 17th, according to their system.

However, the order did not arrive on the 17th, and there was no communication regarding the delay. The system then showed that the delivery was rescheduled for the 18th, but the order still did not come. I called the customer service center to find out why. I was informed that my order had been sent to Cape Town instead of Johannesburg, which was puzzling since it doesn't make sense to mix up these two locations.

I spoke with one of the supervisors, Abdurfheem R., who assured me that my order would arrive today. I explained that I took the day off work on the 18th because there was no one available to receive the package, and he promised it would be delivered before noon today.

However, it is now the 19th, and I was just told by a consultant that I have to wait another three days for the order to be delivered. I have missed work today based on the assurance that my order would arrive by noon. Now, I'm being told I must wait until next week.

This was a gift for my mom, and now she may not receive it due to the mishandling of the situation. No one can provide me with information about when the order will actually arrive, and it’s frustrating to think how they could mix up Johannesburg with Cape Town when there is no Tembisa in Cape Town.