Order not arriving, lying to consumers

I ordered an item from Takealot on 27 October 2022. Your website said it was in stock. You have since moved the delivery date from 08 November to 09 November and now 14 November. How pathetic are you? How can you tell consumers you have an item in stock and potentially take 18 days to deliver it. You are lying to consumers and I want a full refund on order #***. Not a credit because I don’t want to buy anything from you again, you haven’t delivered in your end. If this is how you have started treating customers, Amazon are going to crush your business.